From the Inside FlapSuccessful Reengineering Daniel P. Petrozzo · John C. Stepper Now You Know What It Is — Here’s How to Do It! The hope that reengineering brings to companies engaged in a struggle to eliminate client dissatisfaction, inefficiency, and high cost is very real. Reengineering has become part of the business mainstream. Popularized by media, championed by it is advocates, the term “reengineering” has become enigmatic, leaving implementors unsure of it is specific application and even less sure of it is real benefits. Successful Reengineering is the original book for pros that details how to employ a reengineering program and what to keep away from in the process. Whether you are taking into account initiating a reengineering crusade or you are already percentage of a reengineering team, this book is a “must read.” Authors Daniel Petrozzo and John Stepper flesh out the ideas embraced by innumerable business managers and Information Technology specialists in the United States and abroad, stressing the evolutionary application of reengineering business processes, organizations, and data systems. The book is designed as a road map for the comprehensive modify of a business and it is processes. The iterative methods described herein combine concurrent engineering methods with a reengineering mind set. After devising an understanding of the business environment, the reengineering team members will employ their new design in successive iterations, using tools to model their new design and to help determine amid design alternatives. After each iteration, the actual results will be equated with the expected benefits, and the team may then modify the design accordingly. Having strategists, analysts, and engineers working together from the outset and implementing the new design in increments allows a reengineering project to realize gains more quickly than with traditionalisti methods. Producing results quickly allows the project to validate parts of the new design and make necessary adjustments early in it is life, thereby reducing risk. The methods and tools described in Successful Reengineering — from microworlds and scenario-based training to routine simulation and workflow software — represent key advances in the business outlook and technology necessitated to support both the reengineering procedure and the reengineered process.
From the Back Cover”This book provides a much-needed focus on implementation — distinctly the most difficult aspect of reengineering.” —Thomas H. Davenport, Partner and Director of Research The Ernest & Young Center for Business Innovation “Successful Reengineering is an eminently practical handbook. Read it before embarking on a major reengineering venture to help keep away from the pitfalls of the terrain.” —Robin L. Renn, Senior Vice President Quality and Reengineering American Express “Petrozzo and Stepper show how to translate the lofty conceptions into actionable programs. They show how empowerment, teaming, and ceaseless betterment must all merge together when implementing reengineering. The book is ought to reading for any establishment or person who wants a hands-on, how-to understanding of the subject.”—Earl Naumann, Author of Creating Customer Value
About the AuthorAbout the Authors Daniel P. Petrozzo leads the Reengineering Services Division of International Data Operations, a Mahwah, New Jersey-based consulting firm. Previously, he was an independent consultant for over ten years specializing in info technology and radical operational betterment programs. John C. Stepper is presently at Morgan Stanley, a global financial services firm headquartered in New York City, where he is applying technology and reengineering methods to redefine their operations. John was formerly with AT&T Bell Laboratories, where he was responsible for reengineering telecommunications processes as well as planning network operations and help systems.
